You should contact your school when you have questions about school-specific information, such as your school’s code for registration, the username and password that your school may have assigned to you, or your school’s course requirements. Your school’s MyStudentBody administrator can also help you if you used the wrong school code to register, or you were locked out of a course after maxing out the number of attempts on the post-quiz.
You should contact MyStudentBody’s Tech Support if you have trouble with the MyStudentBody website, such as getting an error message or other technical problems.
We encourage you to check out Site Help first. If you don’t find an answer to your question here in Site Help, you can use this form to contact Tech Support.
MyStudentBody will work best if you use the Internet Explorer 7 or 8 web browser, Firefox 3.0 browser, or Safari 3 or 4. You also need Adobe Flash to use the multimedia tools, videos, and audio clips, and you may need Adobe Reader to view some of the documents in the Admin and Parent topic areas. (you can download Adobe products here). Additionally, you may need Java and RealPlayer to use some of the tools and reports in Nutrition, Stress, Tobacco, and Sexual Health.
You should expect a reply by the end of the next business day following your request. Tech Support is available Monday through Friday from 9am – 5pm EST.
Remember, you can help us resolve your problem more quickly by providing a detailed description of your problem, including what you were doing when you experienced the problem.
The only personal information that your school’s administrators can see is information about your completion of a course (for example, “Joe Smith passed the first year course on 2/5/09 with a score of 90%”). Otherwise, they see only de-identified, aggregate information that is not personally tied to you (for example, “40% of students reported drinking in the past two weeks”).
This protects your privacy, and complies with federal law under the Family Educational Rights and Privacy Act (FERPA). For more detailed information, you can read our privacy policy.
We use Secure Socket Layer (SSL) encryption for the MyStudentBody website, and store uploaded data on a server located in a secure facility. This facility uses security measures including 24/7 onsite security, security cameras, and user access control by a combination of biometrics, digital card, ID card, and keyed cage. All servers are placed behind firewalls. For more information, you can read our security statement .
Check to see whether you have the latest version of Adobe Flash installed. If not, you can download it here. If you’re still having trouble, contact Tech Support.
Contact Tech Support, providing details about the type of error you see, any information in the error message, and what you were doing when you got the error message.
You may see this message because there is high-volume traffic to the site, or there may be conflicts with your temporary internet files (cookies, cache, history, etc.).
We recommend that you clear the temporary internet files, then log back into the site and try to continue working. If you still have trouble, please contact Tech Support.
Make sure that you are checking the email account that you used to register. You should also check your spam filter, and if you find email from MyStudentBody, make sure that you set MyStudentBody.com and Inflexxion.com as “safe sender” domains.
If you still aren’t receiving email, please contact Tech Support so we can double-check that your email address is in our system. We periodically send you email that you may need for using MyStudentBody – such as a reminder of a forgotten password – so it’s important to make sure that your email is still active and accurate.