MyStudentBody - Site Help: Technical Support

Site Help: Technical Support

If I need tech support, should I contact my school or MyStudentBody?

Contact your school's MyStudentBody administrator if you have questions about school-specific information, such as the school code or deadlines and requirements. The administrator can also help if you used the wrong school code to register or if you exceeded the number of attempts allowed for the post-test. If you're unsure whom to contact, check your school's website or the instructions you received from your school. You should submit a tech support request only if you experience error messages or other technical problems. 

How do I contact tech support?

Before you contact tech support, check out Site Help. If you don't find an answer to your question, submit a tech support request. 

What are the technical requirements for MyStudentBody?

We recommend using the latest version of Firefox or Safari to access the site. Current versions of Adobe Flash and Adobe Reader are also recommended. Currently, Internet Explorer is having compatibility issues with websites that use the .NET framework (including ours), so the use of that browser is not advised at this time.

When should I expect a reply from tech support?

Tech support is available Monday through Friday, 9 a.m. – 5 p.m. Central. You can expect a reply by the end of the next business day. Help us to resolve your problem more quickly by providing a detailed description of what you were doing when the problem occurred. It may also be helpful to include a screen capture or other image of what your screen looks like at the time you encounter an issue. 

I can't open the tools. Any suggestions?

Download and install the latest version of Adobe Flash. If the tools still don't open, submit a tech support request.

What should I do if I get an error message?

Submit a tech support request and tell us about the type of error, the information in the error message, and what you were doing when you got the message.

What should I do if a technical difficulties message appears?

We recommend that you clear your browser's cache and cookies, then log back onto the site and try to continue working. If the issues persist after that, consider switching to another browser. If you still get the message, submit a tech support request.

Why am I not receiving any emails from MyStudentBody?

First, confirm that you're checking the email account that you used to register. Next, check your spam filter. If you find email from MyStudentBody, make sure to set and as "safe sender" domains. If you still aren't receiving email, submit a tech support request. You may miss important communication from MyStudentBody or your school if your email address isn't active and accurate.